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RETENTION

Case study · Purra Performance · Socks · Shopify + Klaviyo

Email went from 8% to 25% of store revenue in 8 months.

Email went from 8% to 25% of store revenue in 8 months.

Email went from 8% to 25% of store revenue in 8 months.

How Purra Performance, a sock brand, turned email from an afterthought into about a quarter of store revenue, with flow revenue nearly tripling.

24.9%

24.9%

24.9%

Email’s share of store revenue, up from 8%.

+89%

+89%

+89%

Email-attributed revenue, to $67.9K.

+186%

+186%

+186%

Flow revenue, nearly tripled.

Jan 1 to Aug 31, 2025 · source: Klaviyo

01 · Starting point

Email was a side channel.

Email was a side channel.

Email was a side channel.

Purra Performance sells socks on Shopify and sends email through Klaviyo.

In January 2025, email earned $2.49K, 8% of a $31K month. The store was selling, but email was doing very little of the work. Over the following months the flows went live and campaigns began going out on a regular schedule.

The goal: make email a real share of store revenue, not an afterthought.

02 · What I built

Flows first, then campaigns.

Flows first, then campaigns.

Flows first, then campaigns.

I built the automated flows that follow a visitor from signup to first order and win back the ones who leave, then added a regular campaign program on top.

03 · The numbers in detail

Flows, campaigns and promos, by the numbers.

Flows, campaigns and promos, by the numbers.

Flows, campaigns and promos, by the numbers.

Every figure below comes from Klaviyo, with its period. The decks these come from are shown next to each result.

Email share of revenue

25% of store revenue came from email.

Of total store revenue ($272.6K), up from 8% in January 2025. Total store revenue rose 18.2%, so most of the gain is email taking a larger share of sales, not the store growing 89%.

8%

Jan 2025.

25%

Jan 1 to Aug 31, 2025.

Jan 1 to Aug 31, 2025 · source: Klaviyo

EMAIL SHARE OF STORE REVENUE

8%

8%

Jan 2025

25%

25%

Jan to Aug 2025

Source: Klaviyo

Slide: +186% flow revenue. (Automated flows)

Automated flows

+186% flow revenue.

Flow revenue went up to $33.5K, on 4.3x the recipients (+329.5%).

+186%

Flow revenue, to $33.5K.

+329.5%

Flow recipients.

Jan 1 to Aug 31, 2025 vs previous period · source: Klaviyo

Campaign program

+42% campaign revenue.

Campaign revenue rose to $34.4K, on 71% more recipients.

+42%

Campaign revenue, to $34.4K.

+71%

Campaign recipients.

Jan 1 to Aug 31, 2025 vs previous period · source: Klaviyo

Slide: +42% campaign revenue. (Campaign program)
Slide: A promo for every buying moment. (Seasonal promos)

Seasonal promos

A promo for every buying moment.

Mother’s Day, Memorial Day, Father’s Day and 4th of July, each with its own code and creative: 30% off, 30% off, 30% off and 40% off.

Source: Klaviyo

Beyond promos

Product education, not only discounts.

Specific product education and customer-proof sends keep the list warm between promos.

Source: Klaviyo

Slide: Product education, not only discounts. (Beyond promos)

04 · Results

What moved, with the source for each.

What moved, with the source for each.

What moved, with the source for each.

How to read these numbers

• Revenue is Klaviyo-attributed.

• Total store revenue rose 18.2% ($272.6K), so most of the gain is email taking a larger share of sales, not the store itself growing 89%.

• Sending volume grew a lot: flow recipients were up 329.5% and campaign recipients up 71.1%.

• Welcome flow revenue per recipient is $2.35, which is modest, so the lift comes from reach and coverage rather than from unusually high yield per send.

read this first ↓

05 · The screenshots

Straight from Klaviyo.

Straight from Klaviyo.

Straight from Klaviyo.

Cropped to hide account details. The numbers are as Klaviyo reports them.

Klaviyo screenshot: Growth overview · Jan 1 to Aug 31, 2025 · source: Klaviyo

Growth overview · Jan 1 to Aug 31, 2025 · source: Klaviyo

Klaviyo screenshot: Top flows · Jan 1 to Aug 31, 2025 · source: Klaviyo

Top flows · Jan 1 to Aug 31, 2025 · source: Klaviyo

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